Terms of Service & Privacy Notice

Last updated 30 August 2026.

Who we are

QLD Realestate Training Pty Ltd (trading as QRET) · ABN 91 669 934 267 · RTO 46206 · 514 Sturt St, Townsville, QLD 4810 · (07) 3187 8555. “QRET CPD”, “we” and “us” refer to this entity and this platform, qretcpd.com.au.

The service

QRET CPD provides online continuing professional development for Queensland real estate licensees. CPD sessions on this platform are approved by the Queensland Office of Fair Trading (OFT) and are non-accredited: they are not nationally recognised training. Short courses are non-accredited professional development and do not count toward your CPD session pair. Completing a CPD session issues a Statement of Completion; completing a short course issues a Certificate of Completion. It remains your responsibility as the licensee to ensure you meet your CPD obligations by your renewal date.

Accounts and acceptable use

You must provide accurate details — in particular your licence type, licence number and the issue date on your OFT certificate, because these determine your CPD year. Your account is personal: completing learning as, or on behalf of, another person is prohibited and is grounds for revoking certificates and closing accounts. Knowledge checks must be your own work.

Purchases, subscriptions and refunds

Prices are in Australian dollars and include GST; a tax invoice is issued for every payment. Card payments are processed by Stripe — we never see or store your full card details. Agency subscriptions may instead be billed by invoice on approved terms. Subscriptions renew annually until cancelled. Refunds are governed by our Refund Policy: there are no change-of-mind refunds and no refunds once training has started — beginning a session or short course is taken as your acceptance of it. Nothing in this policy excludes the consumer guarantees under the Australian Consumer Law: where a service is faulty or not as described, your ACL remedies apply in full. If you believe a charge is wrong, contact us. Where a purchase is refunded, access granted by that purchase ends — but Statements of Completion you have already earned are never withdrawn because of a billing issue.

Privacy Notice

We collect the personal information needed to run your CPD record: your name and email, your licence details (type, number, issue date), your learning activity (enrolments, progress, knowledge-check attempts and any files you submit for marking), and billing records. We collect it directly from you, or from your agency when it purchases a seat for you. We use it to track your CPD obligations, issue and verify Statements of Completion, process payments, and send service emails (sign-in links, certificates, reminders). Emails are delivered by Resend; payments are processed by Stripe; data is hosted with our cloud providers. We do not sell personal information.

Verification: anyone holding a Statement’s certificate ID can confirm its authenticity at qretcpd.com.au/verify. The verification page shows the minimum needed to verify: the learner name as printed on the Statement, the session, and its validity — nothing else from your record.

Agencies: if your access is provided through an agency subscription, your agency’s principal can see your CPD compliance status (sessions completed and your CPD year deadline) on their compliance board. They cannot see your knowledge-check answers or personal notes.

Retention and erasure: completion records and Statements of Completion are retained for at least five years, as proof of CPD that OFT may ask you to produce. If you ask us to erase your personal information under the Privacy Act 1988, we anonymise your account — your name and email are scrubbed and the account is closed — while the completion records themselves are retained in de-identified form for the required period. Deactivated accounts (for example, when you leave the industry) keep their records intact and can be reactivated.

Access and correction: you can see and correct most of your details from your account. For anything else — access requests, corrections, complaints — contact us at the details above. If you’re not satisfied with our handling of a privacy complaint you can contact the Office of the Australian Information Commissioner (OAIC).

Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent permitted by law, we are not liable for indirect or consequential loss, and our total liability in connection with the service is limited to resupplying the service or refunding the amount you paid for it in the twelve months before the claim.

Changes

We may update these terms; material changes will be notified on this page and, for account holders, by email or an in-app notice. Continued use after a change takes effect is acceptance of the updated terms.