Refund Policy

Effective 24 September 2026. Applies to purchases made on or after this date.

This policy covers everything you buy on qretcpd.com.au — individual CPD sessions, short courses, bundles, memberships, face-to-face bookings and agency subscriptions and seats. Please read it before you pay: by completing a purchase you agree to it, along with our Terms of Service.

The short version

• No refunds for change of mind.
• No refunds once training has started — under any circumstances other than your rights under the Australian Consumer Law (below).
• Within 7 days of payment, and only if nothing has been started, you can ask us to consider a partial refund. If we approve it, 50% of the amount paid is retained to cover technology and administration costs we incur the moment you sign up.
• Essentials, Gold and Platinum memberships: the window is 2 days, not 7, because they include downloadable content that is available the moment you join.
• After the window closes, no refunds.

Change of mind

We don’t offer refunds because you’ve changed your mind, no longer need the training, bought the wrong session, found it elsewhere, have already met your CPD for the year, or your circumstances have changed (for example, leaving the industry or changing agencies). Please check the session details, its Type and your CPD year before you buy — each course page explains what counts toward your two sessions.

When training counts as “started”

Training is treated as started, and is not refundable, as soon as any of these happen:

• you open any lesson, video, document or knowledge check in a session or short course;
• you use a membership credit on a session or short course;
• you open, play or download any item in the QRET content library (Gold and Platinum), or any downloadable resource that comes with your purchase;
• you check in to, or attend any part of, a face-to-face session;
• for an agency subscription or added seats — anyone holding a seat under that purchase starts training.

Online course content and downloadable resources are made available to you in full the moment you begin, so once they have been accessed they can’t be “returned”. Our platform records when lessons are opened and when library items are opened, played or downloaded, and we rely on those records when assessing a refund request.

Partial refunds within the refund window

The refund window is 7 days from the payment date, or 2 days for Essentials, Gold and Platinum memberships (including agency seats on those plans). If you ask within the window and none of the training or content bought with that payment has been started, we may consider a partial refund. It’s at our discretion and is not guaranteed. If approved, we refund 50% of the amount you paid; the other 50% is retained for the technology, platform, payment-processing and administration costs that are incurred as soon as your account and purchase are set up.

This applies to each payment separately — including a membership or agency subscription renewal payment, where the window runs from the date of the renewal charge. Subscriptions renew automatically until cancelled; we remind you before each renewal, and you can cancel at any time from your account to stop the next one.

If we cancel or change a session

If we cancel or reschedule a face-to-face session you’ve booked, you can choose to move to another date or receive a full refund. If you can’t attend a session you’ve booked, contact us before the day and we’ll try to move you to another date; non-attendance is not refunded.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits them. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. If you think something we supplied is faulty or not as described, tell us — these rights apply whether or not the training has started and regardless of the refund window.

Charged incorrectly?

If you’ve been charged twice or charged the wrong amount, contact us and we’ll correct it in full. This isn’t a refund request and none of the limits above apply.

How to request a refund

Email info@qret.com.au or call (07) 3187 8555 (Mon–Fri 9:00am–5:00pm) with your name, the email on your account, the invoice number and the reason for your request. We’ll respond within 5 business days. Approved refunds are paid to the original payment method, usually within 5–10 business days of approval.

When a purchase is refunded, the access it provided ends. Statements of Completion you have already earned are never withdrawn because of a refund or billing issue.

QLD Realestate Training Pty Ltd (trading as QRET) · ABN 91 669 934 267 · RTO 46206 · 514 Sturt St, Townsville, QLD 4810.