Type 1QLDCPD20260060OFT-approved
Manage Customer Service Activities in the Property Industry
A practical Type 1 OFT-approved CPD session. Completing it contributes toward a valid CPD pair for your current CPD year.
This session counts as a Type 1 toward your two required OFT CPD sessions this year.
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Same OFT session (QLDCPD20260060), same Statement of Completion. Pick the way that suits you.
Online · start now, at your own paceYou’re here
Face to face · new dates added regularlyWhat you will cover
This session covers how property managers can establish, monitor and continually improve customer service systems within their agency, including complaint resolution and staff performance management.
- Identify risks and compliance requirements affecting customer service
- Set clear roles, responsibilities and measurable service KPIs
- Develop a structured complaint-resolution process and escalation procedures
- Monitor staff performance and provide constructive, standards-based feedback
- Use coaching, training and mentoring to support staff development
- Analyse feedback and trends to drive ongoing service improvements
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$149.00
CPD TypeType 1
Session codeQLDCPD20260060
On completionStatement of Completion