Type 1QLDCPD20260060OFT-approvedNew
Manage Customer Service Activites in the Property Industry
A practical Type 1 OFT-approved CPD session. Completing it contributes toward a valid CPD pair for your current CPD year.
This session counts as a Type 1 toward your two required OFT CPD sessions this year.
What you’ll cover
Course Overview
Reading
Learning Objectives
Reading
Why Customer Service Systems Matter
Reading
Why Consistent Customer Service Doesn't Happen By Chance
Video
Knowledge check
Knowledge check
Learning Objective
Reading
Developing Customer Service Strategies
Reading
Mastering Customer Service Strategies
Reading
Knowledge check
Knowledge check
Knowledge check
Knowledge check
Learning Objectives
Reading
Complaints as Part of Customer Service
Reading
Customer Complaint Resolution
Reading
Knowledge check
Knowledge check
Knowledge check
Knowledge check
Learning Objectives
Reading
Communicating Expectations
Reading
How Constructive Feedback Actually Works
Video
Knowledge check
Knowledge check
Knowledge check
Knowledge check
Learning Objectives
Reading
Collecting Customer Feedback
Reading
Mastering the Customer Service Quality Cycle
Reading
Knowledge check
Knowledge check
Key Takeaways
Reading
Final knowledge check
Knowledge check
Price
$149.00
Or get it included: a membership (from $249.00/yr) covers both your yearly CPD sessions. See memberships →
CPD TypeType 1
Session codeQLDCPD20260060
On completionStatement of Completion